Terms and Conditions

1. General provisions

1.1. The seller of the goods is Friends Textile OÜ (hereinafter referred to as the seller), address Narva mnt 7, 10117 Tallinn, reg no 10287474, phone +372 610 9479, e-mail. shop@friendsbodywear.com.

1.2. The seller reserves the right to unilaterally change and update the terms by publishing new terms on the e-shop website. If the buyer submitted the order before the amendment to the terms and conditions took effect, the buyer is subject to contractual terms and conditions valid at the time at which the order was submitted.

1.3. By placing an order on webstore, the buyer agrees these terms and conditions.

2. Placing an order

2.1. Orders can be placed to Friends Textile OÜ e-shop www.friendsbodywear.com either as a client login or as an anonymous customer.

2.2. The buyer selects the desired items from the e-shop and adds them to the shopping cart.

2.3. If the buyer has a promotional coupon, then it should be entered in the field „Promo code“ in the shopping cart and click on the button. Discount applies to all items in shopping cart.

2.4. The buyer selects the method and place of delivery.

2.5. The buyer confirms the shopping cart and pays for the goods in the payment environment offered by the seller. Before proceeding with payment, the buyer has to check that the details given in the order correspond to his/her actual intent.

2.6. After making the payment the buyer must click the button „Back to the merchant”.

2.7. After confirmation of payment, the seller sends to buyer the purchase confirmation e-mail.

2.8. A sales agreement becomes binding between the seller and the buyer as from when the total purchase amount paid by the buyer is received on the seller’s bank account.

2.9. If the ordered goods can not be delivered due to stock running out or for any other reason, the buyer will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days after the notice is sent out.

3 Product and price information

3.1. The prices of the products sold in the webstore are indicated next to the products. All prices displayed in the e-store are given in euros and include VAT. The shipping fee will be added to the price.

3.2. The shipping fee depends on the location of the buyer and the shipping method.

3.3. Product information is provided at the webstore directly with the goods.

4. Delivery

4.1. Shipping fee will be paid by the customer and shipping prices are displayed next to delivery methods.

4.2. It is possible to order goods to Omniva, SmartPOST or DPD parcel machine or use Omniva courier service, SmartKULLER or DPD courier service for delivery.

4.3. Delivery to Omniva, SmartPOST or DPD parcel machine:

4.3.1. If the goods are ordered to Omniva, SmartPOST or DPD parcel machine, the shipping fee is 2,95 euros. Shipping fee will not be added to orders over 30 euros.

4.3.2. The parcel will be delivered within maximally of 3 working days after the buyer has received the purchase confirmation e-mail.

4.3.3. The recipient will be notified of the arrival and the location of a parcel via SMS and/or email.

4.3.4. The seller is not liable for the damage suffered by the buyer if, for reasons beyond the control of the seller, third parties have acquired the unique identification code of the parcel machine and received the goods on the basis of it.

4.4. Delivery by Omniva courier, SmartKULLER or DPD courier:

4.4.1. If the buyer chooses Omniva, SmartKULLER or DPD courier service for delivery, the shipping fee is 3,95 euros. Shipping fee will not be added to orders over 30 euros.

4.4.2. The parcel will be delivered by a courier to the address indicated in the order.

4.4.3. The parcel will be delivered within maximally of 3 working days after the buyer has received the purchase confirmation e-mail.

4.5. If the buyer discovers, upon receipt, that the wrong or defective goods have been sent to him/her or if the goods are not in good condition and in a sealed package, the seller’s customer service must be immediately informed about it.

5. Usage of personal data

5.1. The seller has the right to use (including processing) personal information and purchases data submitted by the buyer in accordance with applicable law to the extent necessary to fulfill the buyer’s order. The seller does not provide buyer’s personal data to third parties other than the payment service provider to the extent necessary for the payment of the purchase and to the postal or courier service provider to the extent necessary for the delivery of the goods.

5.2. The seller doesn’t have access to customer’s bank details.

6. Right of withdrawal, returning goods and refunds

6.1. The buyer has the right to withdraw from the contract within 14 calendar days from the date of receipt of the goods (by ordering to parcel machine from receipt of an SMS message). If the buyer wants to return the goods, he/she must inform the seller about it via customer service email shop@friendsbodywear.com.

6.2. To return the goods there must be filled the withdrawal application form that is available here: withdrawal application . This must be sent to the e-mail address shop@friendsbodywear.com not later than 14 days after receiving goods.

6.3. The buyer shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that the returnable product does not comply with the order (e.g. a wrong or defective product).

6.4. The buyer must return the products to the seller within 14 days of the application for withdrawal.

6.5. The buyer may exercise the right to withdraw from the contract if the goods are unused and undamaged and in original packages / with original labels.

6.6. In case the buyer has withdrawn from the contract, the seller will return to buyer all fees under the contract without delay, but not later than within 14 days after getting a filled withdrawal application form. The refund will be made to the same bank account from which the buyer paid for the corresponding order.

7. Settlement of disputes

7.1. If the buyer has any complaints, they must be sent by e-mail to shop@friendsbodywear.com.

7.2. If the problems are not solved through negotiations, the buyer has the right to refer to the Consumer Disputes Committee. The Consumer Disputes Committee has the competence to resolve disputes arising from a contract concluded between a buyer and a seller. The buyer’s appeal is reviewed by the Commission free of charge.

The buyer can contact the European Union Consumer Dispute Resolution Platform.